Refund policy

Return and refund policy

At Royal Collection Store, we strive to provide our customers with a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

We offer a 7-day return policy from the date you receive your order.

To be eligible for a return:

The item must be unused, unworn, and in its original packaging.
The item must be in the same condition as received.
Proof of purchase or order confirmation is required.

To initiate a return request, please contact us at:

Email: cross.royalpen@gmail.com
Phone: +91 93156 22033

If your return request is approved, we will provide instructions on how and where to send your package.

Please note that items returned without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

Customized & Personalized Products

Customized or engraved products are non-refundable and non-returnable once the customization process has started or has been completed.

We request customers to carefully review all customization details before placing an order.

Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized products
Sale items
Gift cards
Items damaged due to misuse

If you have any questions regarding your product eligibility, please contact us before placing your order.

Exchanges

If you wish to exchange a product, please contact us first. Exchanges are subject to product availability and approval after inspection of the returned item.

Order Cancellation

Orders can be canceled only before they are shipped.

To request a cancellation, contact us as soon as possible through:

Email: cross.royalpen@gmail.com
Phone: +91 93156 22033

If the order has already been shipped, the customer must follow the return process after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 7–10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us.